RE: a purchase of over $1,000 a week ago (12/12/09) in the mall while visiting family in Cary, NC for a funeral.
Among the items purchased, was dead sea eye serum, which, although no itemized receipt was provided, I believe to retail for $175+.
The pump action on the bottle I received does not work, meaning that in order to use the product, I have to unscrew the top, resulting in much waste of product.
I called the "All That's Natural" shop in Cary, NC, from which this was purchased, between 4:48 and 5:00pm tonight (12/19), asking to speak to "Lior" the saleswoman in this transaction, to see about exchanging the malfunctioning bottle, hoping I could ship that bottle back in exchange for one that works. The young woman I spoke to told me that Lior wasn't working, and told me I would have to return it to the Cary store. I told her that I live in in the Washington, DC area, and she blithely suggested that I could possibly exchange it somewhere in the DC vicinity, but couldn't/wouldn't specify where. When I asked the young woman for her name, she flatly refused, then proceeded to hang up on me in mid-sentence.
I am appalled and angry that your company allows such arrogance and insolence on behalf of its sales staff. Considering the cost of the products, I would expect a much higher level of customer service. The lack of any such attention, coupled the very negative response I received during my call, has ignited an indignation which will next proceed with filing a formal complaint with the BBB.
Sincerely,
Faith Van Lunen