inquiry to Complain

I bought the book Current Medical Diagnosis and Treatment 2007 on your site on Ebay,and on January 30 I got the following letter from you: "Dear xuchuchi, * DISPATCH CONFIRMATION - PLEASE READ AND RETAIN FOR YOUR RECORDS ** Dear Buyer, Thank you for shopping with medcourt-UK. This email confirms we have dispatched your book today from our wherehouse in asia please keep it for your records untill such time your order arrives with you. Item title: Current Medical Diagnosis and Treatment 2007 CMDT Web Address: ***.uk/ws/eBayISAPI.dll?ViewItem&item=***0 Item number:***0 Buyer User ID: xuchuchi Seller User ID: medicalstudents Total: US $49.99 ** Delivery Details ** MedcourtUK endeavours to provide you with the best possible service and the ability to choose from a huge selection of products so we dispatch from a number of locations including foreign country in Asia and the USA. As a result your order may arrive in several parcels and at slightly different times. Therefore you should not be alarmed if one parcel does not contain your entire order. Obviously, if part of your order is actually missing you should contact us and we will rectify the situation. Delivery on your order is estimated for 6-10 days from the day of dispatch. Please Let us know if this time passes and your order still hasn't been delivered. ** Parcel Tracking ** Unfortunately we do not provide customers with a parcel tracking service as we use different couriers for different orders depending on the place of dispatch and the weight of the book. All orders are sent via airmail and so do not take more than 12 days to complete. Some of our orders will require a signature during delivery but most deliveries in the UK will be handled by Royal mail. ** Feedback ** At MedcourtUK we attempt to offer a fantastic service coupled with excellent customer support. We hope you will agree. Once your item arrives in satisfactory condition, please leave feedback for me. I will do the same for you. ** Frequently Asked Questions ** When should I be worried about my orders delivery? 12 days have passed – something is wrong. How long is the average delivery time? 5-9 days (light books) 6-10 days(heavy books) If you have any queries or complaints please feel free to contact us and we will help you best we can. We thank you for your custom and look forward to welcoming you again soon. MedcourtUK/ ***.uk Thank you again! -------------------------------------------------------------------------------- Other related items from medicalstudents Visit my eBay Shop Today is Febuary 15 and I don't get the book yet,and I could not contact you via Ebay,because your store is removed.What the problem?????If I don't get my book in one more week,I have to file a complain through the PayPal and get my money back.Waiting for your answer.Sencerly,Karine
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