TO:
THE CUSTOMER CARE MANGER
AUCMA DIGITAL TECH. CO
CHINA
Dear Sir/Madam,
I start by congratulating you on producing quality products. I bought my first Aucma product- a semi-flat 21' or 28' TV in 2004/2005 and has been serving me superbly since. It has proved itself a quality product by surviving multiple shifts by my family over rough distance/ terrains. In fact, the satellite dish i bought long after the TV could not cope with the movements and has been declared 'useless'. I congratulate you for the good work. I got so encouraged that when i decided to upgrade to a flat screen LED Tv, i bought an Aucma 32 inch system. It is a quality product except for the fact that the image appears to be magnified such that some of the captions and even parts of the image are not visible.. it is usually frustrating especially when watching things that involve CAPTIONS that appear at the bottom of the the screen. I love my Aucma but feel frustrated by the seemingly minor discrepancy. I need your help in dealing with the matter as i do not know of any reliable dealer in my area.
Yours faithfully,
Hassan Ibrahim Bori, Mandera, KENYA