inquiry to Dedlan

Kyle L. Busby 8305 Tucson Trail Fort Worth, TX 76116 (682) 559-6432 (817) 366-2986 Kyle_*** Objective To continue a career in the IT field, utilizing my skills and knowledge to maintain a strong and secure network environment. Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity. Participate in team projects to enhance the technical infrastructure, improve quality, and/ or efficiency of problem resolution process. Five year career goal: to obtain my bachelor's degree in Computer Science. I will also remain current with computer science advancements through ITT's continuing education program. Computer Knowledge • LAN/WAN protocols, topologies and capabilities • Installation, configuration and management Microsoft servers • Set up, configure, and troubleshooting MS Server 2000/ 2003, Windows 2000, ME, XP, Vista, Linux Red Hat • Desktop: Windows XP Microsoft Office Professional Suite, Microsoft Exchange, Microsoft Explorer, Microsoft Outlook • Drives, printers, interface card management • Installation and management of web services • Microsoft Internet Explorer (all versions) • Configure Switches, Routers, Ethernet, TCP/IP, IP • MS Office 2003 and 2007 (Excel, PowerPoint, Access, Outlook, Publisher, and Word) • Thorough understanding of Desktop hardware support and trouble ticket process to provide problem resolution and coordinate with several other units. • Excellent organizational skills to maximize effort and time. Experience AGR Performance-3/2009 to Current Fort Worth, TX IT Network Administrator - Test and ensure applications are correctly installed and configured on the computer - Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers - Research, resolve, and respond to questions received via telephone calls, tracking system, and callbacks in a timely manner, in accordance with standards. -Maintain and Troubleshoot network server and security -Update company website -Work with users to provide limited desktop training. -Created an inventory database program for parts department -Addressed website inquiries from customers and vendors Karen Doss -8/2008 to 1/2009 Dallas, TX Dog Training/Contract -Assisted in animal training and boarding -Scheduled dates and educated clients on training curriculum -Maintained the well being of boarded animals CWorks Wireless-1/2008 to 8/2008 Fort Worth, TX Solder Technician II -Troubleshoot and solder damaged cell phones -Assisted others in quality production to maintain line quota. -Production and quality quota always exceeded Radio Shack-12/2006 to 10/2007 Kingston, WA Customer Service & Sales Representative -Educated and assisted customers on electronics, cell phone and satellite services -Successfully managed and processed all store inquiries, including inventory Attended college fulltime-11/2004 thru 12/2006-Attended college fulltime Tom Thumb-9/2002 to 11/2004 Fort Worth, TX Cashier -Provided quality customer service, and assisted with important decision making within the store -Always worked late and holidays when asked -Handled money with responsibility and kept a clear logging background 20/20 Cablevision-3/1999 to 7/2002 Fort Worth, TX Sales Team Leader -Sold cable television door to door -Supervised and trained a sales team of 8, recognized for record setting sales in the entire district -Educated several sales teams in the district of new product promotions and how to pitch them Education Associates Applied Science Computer Networking Systems ITT Technical Institute-12/2004 to 12/2006 Arlington, TX and Seattle, WA -Achieved Highest Honors -Responsible for setting weekly tutorials and study sessions -My portfolio includes an awarded Capstone Networking Project/Texas Tech University