My company purchase a commercial style 8 oz. Hot kettle Popcorn maker and received it damaged. I immediately called your number and the lady said I would have to completely unpack it and see what was damaged. She stated that it was normal that one of the doors may have gotten broken during transport. I did this today and was unable to get your company on the phone. The line stayed busy pretty much through out the day.
the machine's light bulb assembly was detached and the bulb was broken. One of the doors was off the hinges and one hinge is bent. The top bottom side of the machine is dented along with the bottom opening just below the doors. There are fuses in the bottom tray, screws and very small nuts.
I need to speak to you about returning this machine and having you ship out another one.
Please call me at 251-391-4501. I am the concessions manager of the minor league ball park.
The order number is 59753021.
Thank you
Thursday, March 24, 2011