Attn.Mr. Hoang
Dear Sirs,
We just want to inform you that we recently imported 1x20ft fcl desicated coconut to Bahrain from your esteemed comapny but very unfortunately the cargo got completed rejected due to the fact that the packaging had nothing mentioned on the bag except the customer name.
Internationally, none of the foods packaging is allowed to import to any country with out the production/Expiry/description/country of origin/and the net weight on each bag. you bags (10kg net) were having nothing written on it.
We have been talking to your International business manager mr. Jen Foss and he is in no mood to help us. Instead he is asking for new orders. We willnot be able move forward without solving the issue as the customer will to have bear all the losses.We have explained this situation in our various e mails written to Mr. Jen.
I would apreciate if your could intervene and solve this issue so that we can keep dealing with you and business can propser.
Looking forward to your faviourable reply..
We do not have your personal id so we decided to send to your company contact id. Please treat this matter very urgent.
THIS IS A MATTER OF COMMITTMENT TO STAND WITH YOUR CUSTOMER DURING CRISIS SO THAT YOU CAN TAKE ADVANTAGE OF THE FUTURE BUSINESS.
Customer name is Yaquby International., Bahrain
Thanking you in advance,
Muraleedharan