ATTENTION!!
TO ALL GRANITE EXPORTERS - SHOW THESE PHOTOS TO ALL YOUR CLIENTS SO THEY MAY STAY AWAY FROM THIS COMPANY! THIS IS WHAT YOUR COMPETITION IS PROVIDING TO UNSUSPECTING CLIENTS! THEY ARE MAKING ALL CHINESE EXPORTERS LOOK BAD AND DISHONEST - SOMETHING HAS TO BE DONE! PLEASE SEE BELOW FOR A LETTER FROM HZX WITH THEIR LIES AND MY RESPONSE (in red).
DO NOT BUY FROM HZX CO HONGZHANXING COMPANY AND SPECIALMARBLE.NET! OR FROM ANY CHINESE SUPPLIER FOR THAT MATTER!
THEY WILL PROMISE THE BEST QUALITY AND CRAFTSMANSHIP AND GIVE YOU UNUSABLE JUNK - THE CHEAPEST POSSIBLE PRODUCT THEY CAN POSSIBLY SHIP!!
THEY ARE LIARS AND CHEATS - VERY DISHONORABLE!
THEY WILL STEAL EVERY PENNY THEY CAN FROM YOU AND GIVE EVERY EXCUSE THEY CAN, TO NOT REFUND YOUR MONEY.
THEY WILL PROMISE ANYTHING AND NOT PROVIDE A GOOD USABLE PRODUCT!!!
BE VERY CAREFUL DEALING WITH THESE PEOPLE AS THEY WILL SAY THAT THE RAIN AND SUN DAMAGED THE POLISH ON GRANITE! WHEN IN REALITY THEY WILL SHIP JUNK AND BLAME IT ON ANYTHING THEY CAN.
THEY WILL ARGUE INCESSANTLY IN THE HOPE TO TRY TO WEAR YOU OUT!
THEY ARE DISHONEST AND WILL STEAL FROM YOU. ARE ALL CHINESE MANUFACTURERS THE SAME? DO YOU WANT TO FIND OUT THE HARD WAY LIKE I DID. AS FAR AS I'M CONCERNED THEY MAY WELL BE ALL THE SAME!! CALL YOUR CHAMBER OF COMMERCE AND GOVERNMENT OFFICIALS AND LET THEM KNOW BECAUSE THEY ARE MAKING YOU LOOK BAD!
DO NOT TRUST THEM!! THE PHOTOS OF THEIR PRODUCTS YOU SEE IN THEIR SOLICITATIONS IS NOT TRUE, YOU WILL NOT GET SUCH QUALITY - EVER!!
PLEASE SEE THE PHOTOS BELOW TO SEE THEIR "TOP QUALITY" GRANITE AND WORKMANSHIP!! SHAMEFUL!! THE PHOTOS YOU SEE ARE SUPPOSED TO JET BLACK PLAQUES THEY ARE SO POORLY POLISHED THAT THEY ARE GREY WITH NO SHINE OR LUSTER AT ALL!! AND THEY BLAME IT ON MY CHOICE OF GRANITE! JET BLACK GRANITE!
DO NOT BUY FROM HZX CO HONGZHANXING COMPANY AND SPECIALMARBLE.NET!
FOR MORE INFORMATION OR MORE PHOTOS PLEASE CONTACT CHARLES BRUNET AT THE CONTACTS BELOW:
Charles Brunet, President
BRUNET MONUMENTS INC.
405 Bertrand Street,
Winnipeg, (St. Boniface) Manitoba
Canada R2H 0P4
Tel: (204) 233-7864
Fax: (204) 233-FAXX (3299)
Toll Free: 1-888-733-3323
Web Site: ***
E-mail: ***
Perpetuating the memory of Manitobans Since 1910 - 102 YEARS - 4th Generation Craftsman
Charles Brunet ***
10:56 (22 hours ago)
to 石头, 叶子, bcc: hongmina, bcc: Linda, bcc: LeiLinda, bcc: stone07, bcc: stone007, bcc: stonemg07, bcc: miffywch, bcc: stone01, bcc: stone02, bcc: stone03, bcc: stone04, bcc: stone05, bcc: stone06, bcc: kevin, bcc:***, bcc: 512602465, bcc: Robert, bcc: stonesale, bcc: selina
Dear Sir or Madam,
Please find my arguments in Red ink to prove my claims are indeed the TRUTH!
On 29 November 2012 03:33, 石头 <***qq.com> wrote:
DECLARATION OF THE TRUTH!!
Dear Sir or Madam,
We respect clients, but we can NOT endure that Charles Brunet from BRUNET MONUMENTS INC keeping slander a company in such childish way, andslandered us for two months. How can it be slander when I only wrote the truth about your company and you Mina Hong! If I have indeed been slandering your company, you would have reacted much quicker with the law of the land to back you, but you did not because you CHEATED me and you have even acknowledged the problems on *** Chat with my interpreter!
Now we have to fight and display the truth .
1. Charles violated contract after we have finished all production .he refused to pay 70% of the payment , due to this, all crates had to leave at port fornearly HALF YEAR. --- The shipping documents can be the proof . I never, ever refused to pay the shipment! I only refused to pay it IN FULL! I needed some assurances and guarantees to protect myself from instances exactly as we see today. You were extremely persistent and unrelenting as to not allow a hold back and now I know why. You knew that any money left behind you would never get back because your quality is so bad. Had I known your terms I would have never accepted and it would have ended there. I only realized after I trustingly gave my 30% deposit and then it was too late so I tried to negotiate at least some protection for me. I guaranteed 100% payback after inspection and satisfaction - I wrote you this many, many times. You doggedly refused any compromise for months and only after this time allowed $2000.00 hold back for protection on a $30,000.00 order! I naively accepted only because I wanted to get my plaques to begin production for the next year as I did lose a year for my project. Do you call that compromise and good business relations??
The only reason he told us is that : “I am sorry ,I just misunderstood the payment” but payment terms already wrote clearly on P.I (on the contract) . We had just changed to Google Mail, and for some reason the terms at the bottom of the correspondence was cut off to read as follows: Payment terms：T/T (30% deposit before production, 70% pay after shipment and showing B (This is exactly what I saw on your quote when I opened to view the prices and terms so I felt re-assured that this was indeed the way you operate) When it said "70% pay after shipment and showing" what does that tell you? I do not know if this was intentional on your part or not, but this is the truth about what I saw. If it was intentional on your part then it was a pretty nasty trick!
2. In the period of half year, crates are not able to load, and have to moved several times at the port yard .for they may blocked other customer’s container transportation . which may caused the edges of the stone broken or scratch the edges as the photos, this is very possible for those kind of operation on port. All of the 16 pictutres he sent to you are just the black stone taking from differnt way .
But please find the pictures of our finishing products we sent before packing in the attachment, we make sure the crates are strong enough and goods are nice before packing also .. I certainly admit that the crates were strong and solid so that is why I know you sent me junk to begin with! The packaging did have Styrofoam all around which proves that the plaques were placed in the crates in the condition as I received them. Regardless, the granite is your responsibility until it is loaded onto the ship no one else's. Why was it at the port when nothing was settled or finalized yet? That is your problem! You should have compromised sooner to get the container shipped. It was only your fault if the crates were moved around! Although I'm sure the crate movement did not make a difference in the quality you sent.
3. As this is first time for Charles to buy products from China, he is worrying a lot , keep stopping us for loading, and staying talking about the payment, in order make the delivery earlier, also consider the long cooperation future ,we have given Charles 2000usd as deposit just in case some he still worry, the goods can not always keep on port, this is we never met, but from this thing, we can see , he is not such a person who worth us to do this, he is not a valued or reasonable customers we need to cherish. Please see below a letter between myself and Linda Lei discussing the hold back amount and the problems we had to negotiate a REASONABLE amount! This letter speaks for itself.
Date: Thu, 3 May 2012 10:19:13 -0500
Subject: Re: BALANCE -- HZX LINDA
From: ***
To: jade-***
Dear Linda,
I would feel much better if you would answer my questions...
WHAT WILL YOU DO IN CASE THERE IS A PROBLEM?
WHAT IS YOUR COMPANY POLICY REGARDING DISPUTES ON QUALITY OR QUANTITY?
THIS IS THE THIRD TIME I ASK YOU AND YOU DO NOT ANSWER!
I will not accept your terms of retaining only $1500.00 Usd. Will you refund my money if there is a problem with anything? I need to see it in writing. I need your word on it!
It will be my only recourse should a problem arise. It is not that I do not trust you, but I do not know you or your quality, and your reactions are making me very very concerned.
I am the only one incurring any risk here and this is not acceptable to me.
If you were not afraid of your quality, you would have no problems accepting the $5000.00, because if everything is top quality then you will be paid - I GUARANTEE IT!! YOU HAVE MY WORD! I have no problem giving you this in writing so what's your problem? I do not intend on cheating you - You will be paid if all is well.
I am hurt, dismayed, and worried that this small amount is such a problem for you - what are you afraid of?
Remember, the only reason I accepted this deal was because I thought I would only pay the 70% balance 20 days after receipt of the goods. This is a big change and risk for me.
Please accept and ship the container now Please!!!
I would require the insurance for this container as well. It must be insured before shipping.
I need this material Now! Please!
What are you afraid of?
Please respond!
Respectfully yours,
Charles Brunet, President
BRUNET MONUMENTS INC.
405 Bertrand Street,
Winnipeg, (St. Boniface) Manitoba
Canada R2H 0P4
Tel: (204) 233-7864
Fax: (204) 233-FAXX (3299)
Toll Free: 1-888-733-3323
Web Site: ***
E-mail: ***
Perpetuating the memory of Manitobans Since 1910 - 101 YEARS - 4th Generation Craftsman
2012/5/2 LeiLinda
Dear Charles,
Good morning! I discussed with our managers and boss about this balance issue. USD 5000 is too much amount for us, it seems you have no confidence about our quality control and reputation. It hurts us. Maybe it is because our payment way is so different, but each of us didnt realize and dont solve this serious problem at the first beginning.
Time goes by everyday. Today is May 2nd. My boss agree to add usd 500 more, that is keep usd 1500 at your side when you effect balance. For example, if you choose CIF terms, balance is usd 18583, now you only need to pay usd 17083 to us. If there is no problem when you receiving the goods, pls kindly send back this amount to our company bank.
I have worked here for more than 3 years, my company never keep balance at clients’ side, this is the bottom line i can apply from my boss . I am very sad things are so hard to move because of previous misunderstanding on our payment terms.
Hope you can accept this way, this delayed container has become our headache for our company.
Thanks in advance for your kind understanding!
Best Regards!
Linda Lei
4. One of the photo, one of the slab of marble called white wood vein, there is no broken edges, surface is nice , the back it is long, so, there are two iron rods to support the marble tile , but charles is not professional and say that is quality problem .that is really funny.
One of the photo has a red line, even if this, the 2000USD we gave to him already can cover, but he ask for crazy .
Firstly it is called Black Marquina Marble, secondly, I complained about the metal reinforcing bars because I was not advised that they would be present on everyone of those plaques. I had told Linda Lei that these plaques were for a CARVING project and I receive those plaques with the bars! I was shocked and angered because they are useless to me. I cannot carve these plaque to any amount of depth without hitting metals bars. Why was I not told that they would need metal reinforcing bars? I would have changed material so they could be usable! Now please look at your photo number 006.jpg that you yourself have submitted. Look closely at the edges of these plaques. They are all grey and white with no buffing at all it seems. There is such a thing called Tin Oxide and this is used to buff stone to a perfect shine. It looks like you only used water to buff and it shows. The edges are all terrible! Please look very carefully at your own submitted photos 006.jpg, 009.jpg, 013.jpg, 017.jpg and especially your photo number 027.jpg! They are half polished, the black is grey with no shine whatsoever, scratched, streaky and just plain horrible. Would any of you place a table with these edges in your own boardrooms or even in your home?? Please see below one of the many comments I received from your own Xiamen producers and I quote:
Dear Charles Brunet,
how are you ?
i am the owner of XXX company .
we are supprised to see the photos , the goods are really in very bad quality .
it seems the black granite is dyed by white granite , and the marble slabs are broken from middle . why did it happen ? we have been in stone line for more than ten years , main in oversea supplying , such poor quality goods really surprise us . we can understand your angry and upset , we have supplied for many projects in USA, our inspection is strict ,i always tell our workers the poor quality will let our client cry at jobsite and cause high cost .
we take the liberty to ask where you get our contact information . you sent us the e-mail, do you want us to help solve the problem for you ? we can help to contact the company and do claim for you if you would like...
I am withholding the company name because I wish to protect them from any ill repercussions that HZX may throw at them. If anyone wishes to know the name of this company, out of respect, I will ask them if I may forward this information.
5. In fact,we even proposed to give him 6000usd if he is still not happy, we just cherish customer, we doing our best to satisfy him, as this is first time for him to import from China, also we believe he will bring us more orders in future, so to satisfy him, we even proposed to give him 6000USD more if he still , but he wants more .... we eventually ran out of patience with his childish requirement, I believe no company in China can bear for this kind of thing too .
Mina you are LYING! You offered $6000.00 yes, but less the $2000.00 hold back CREDIT only!!! On the future purchase of a container of Shanxi Black granite only, that you said will be 2 to 3 times more expensive. I have your e-mail to prove it. Do you think I am that Naive that I would get another container from you when you just tried to screw me over with the first container of unusable garbage? Accepting a $4000.00 credit on $17,517.14 worth of crap that I paid, only to possibly get another container of crap again???? You're joking right? I paid a total of $36,050.00 not including my time, for your container of which $17,517.17 of it is UNUSABLE JUNK. That is why I am so angry! Then you insult me with a $4000.00 Credit? To purchase another Container???
For decades, we never have such ugly argument with any client . Charles is the first one. It began from his misunderstanding about the payment, then delay the shipment, then seeking every way to ask for money....., customer like his way is over the power of “God”. All these delays are born from your own stubbornness and GREED. Had you been reasonable, things would be different today. Two months ago I told you what I was going to do to get compensation and you laughed and said to do what I want. Well now I have proved to you that I am a man of my word and I have followed through. I told you that I would let everyone know how you treated me and cheated me. I am in the process of alerting all the Xiamen Stone Producers of your deceit and when I am finished with them I will alert all the northern Chinese granite producers and then after that I will begin telling all the North American and European Customers of your dealings, but I'm sure that your own competitors will have told a lot of your prospective customers by then as well. I tell you again Mina Hong! that I will not stop until I have proper compensation for the $17,517.14 that you stole from me. I am in the process having you expelled from The Xiamen Stone Fair because you are dishonest and will cheat more companies. Also, we will send a formal complaint to the Xiamen Administration for Industry and Commerce Bureau to have your business license revoked. I think by now you know that I don't bluff!
We offer the 6000usd only want to show we are good company , we stand at the back of our products. Now he exaggerated the facts and work in such dishonest way ! ( taking pictures of tiles, but you will see photos just from different angle of the same several tiles , same place) , his slander which made all of us very angry with such Canada people . There is no such thing as SLANDER when it is the truth! Once again, please look closely at your own photo number 009.jpg. Look at the reflection in the granite face - it is grainy, fuzzy, dull and not sharp at all. When granite is properly polished it will have a mirror finish like your own photo of the Black Marquina Marble - too bad the edges are atrocious on these plaques (see 006.jpg) and even then, look closely at your photo 008.jpg and you can see the grinding wheel marks around the reflection of the light the on top of the plaque. There are grinding wheel marks everywhere on all the plaques you have shipped. My photos are embarrassing you enough, but your own photos are proving my case!
Attached are pictures that we sent before packing to show that the crates are strong and the corner and polishing are good.
If need, we can attach our contract with Charles Brunet , also all email communications as evidence as proof.
I would like to thank you Mina for this letter because now I will include it along with your photos in all my future correspondence as well as my previous letter to the Xiamen Producers. It will be very useful to make my point even stronger.
Mina! It is up to you if you want this to stop! Make me an offer I can't refuse - I spent $17,517.14 on the plaques so make me a reasonable offer and do not insult me again! I want my money back (Like you promised me in order to send the final payment. It was the only way I was going to send the payment unless I HAD YOUR WORD YOU WOULD GIVE ME MY MONEY BACK) - NO CREDIT!
The main reason I am so angry with you is the fact that I had accepted your first price you quoted! I paid TOP DOLLAR for your granite because as I said to Linda "I did not wish to compromise quality for price". I only wanted top quality and I thought I had paid for Top Quality. Every Xiamen Producer I showed the photos to, agreed that they are second quality at best and are terrible work! They are ashamed for you! This is not a case of "You get what you paid for" because I did not get what I paid for. I paid Top Dollar for half polished, fuzzy, scratched, patched garbage! Admit that you made a mistake, give me back my money and move on, or I promise you it will continue!
Thank you for taking time to read these fact of this unhappy deal .
XIAMEN HONGZHANXING CO.,LTD
HONG MINA
Charles Brunet, President
BRUNET MONUMENTS INC.
405 Bertrand Street,
Winnipeg, (St. Boniface) Manitoba
Canada R2H 0P4
Tel: (204) 233-7864
Fax: (204) 233-FAXX (3299)
Toll Free: 1-888-733-3323
Web Site: ***
E-mail: ***
Perpetuating the memory of Manitobans Since 1910 - 102 YEARS - 4th Generation Craftsman