I was referred to you by Samsung Kuwait,I am a resident in the United States. I had purchased phones from here and a tablet for my family in Kuwait. I had sent them through fedex and when it reached customs they required to have a release from Samsung. So i got an a letter of release from Samsung America and sent it to customs but they want one from Kuwait. So I emailed Samsung Kuwait and they said they had forwarded my information to you and that there was an authorization from you but never received it. If you can please contact me to know what steps I should take. Thank You