Mounted your cat door in a piece of wood in the window space so puss could come and go. It's on the correct spot for 4 way entry, but puss is sitting on the window sill butting her head against it, trying to get in, to no avail.
I have to go and prise it open to let her in.
When she wants to go out, she butts it again, but unless it has swung over the line, she can't push it open to leave. She knows what it is for, she's had one in the other house with no problems, but this one is not working.
What can I do?
Do I need to remove one or both (?) magnets that keep the door open or shut - if so, how do I do that?
Bewildered...........