Mr. Rodrigo Prieto, I bought some panamas at *** and at first the treatment was very nice, but I had to ask for the change of my panamas for number 58 instead of 60, with a blue label in this same size I also bought. When I got back the panamas the label hadn't been sent so I made contact with the company through the email *** but I was told that the product wasn't been given by the producers and they could only give the credit for the next shopping. But this employee called Dario, who is a marketing assistant, didn't treat me well because I noticed this from his messagens. I tried again at another email adress, ***, but this time the answer came from an email ***, from a person called Daniela Peredo Ugarte, who presents herself as Marketing Coordinator from ***, as it seems to be, the same area of Dario. So, I send you this email hoping you can do something, because worse than not to have the label for me to use, is the treatment I am receiving. Thanks in advance. Regards.