To Whom It May Concern:
I have tried repeatedly to email my concerns through the Outre website provided to me through the store manager but have been unsuccessful. I purchased 2 packs of hair from a local beauty I inquired about the quality of hair and was informed that it was one of the best quality of hairs n the store. However, when I purchased the hair two weeks ago the hair profusely sheds, it dry and large amounts continue to come out as I comb it. In addition, not only does it shed but tangles. I am not satisfied with the product as it should be 100% human hair. I am very disappointed with the quality of hair as I have purchased 100% human hair on several occasions and have never had an issue with shedding and tangling. I was informed by the store manager that I should be fully assisted with this issue to receive replacement hair. I look forward to hearing from you as soon as possible. Listed below are the serial numbers to further assist you:
Simply natural deep***4 and***5
Lace closure***7
Respectfully,
Dr. Deidra Walker-Quarterman