I am disgusted that you head such a pathetic company which is a cheater and plays with people's emotions and spoils their special day. I will flash my story in social media, inform my company, my friends and relatives that you take money from people giving false comittment and then do not deliver.
OR-10918476 is my order no. I paid a premium to deliver flowers and cake for my husband's b'day. I called twice before placing order and narrated the entire address and took confirmation that you will be able to delliver within 4PM since office will be closed after that. Now at 4 PM when I follow up, I am told casually it may be delivered at 4.30 or later. Mr Anil Srivastava, who handled the call was so apathetic, dumb, inefficient and unhelpful that I cannot understand how he is even chosen to help customers. He told me straight the order cannot be delivered in time and he cannot comitt on delivery time. Then he placed the call on hold and stopped the delivery of the order.
I kept pleading to talk to the delivery boy or some one senior but he was absolutely un willing to help out in any way.
So this is why you charge premium for on time delivery ? This is how you behave after taking money ? I wanted to make my husband's day special and you ruined it with a smile.
I pledge that I will pass this incidence to every single person and ensure they never order from your company.