I am completely unsatisfied with a product of yours I recently purchased. I bought your Sherpa flannel for $35 dollars.
It is a great looking piece of clothing, but there has been a defect in it. It has been washed only twice, but after the first time, the patch of buttons seems to shrivel inwordly, causing the buttons to come undone. When walking I must reach down and make sure the are latched. I have tryed ironing it and starching it, but to no avail. It is the correct size and does not fit too tightly or loosely.
For $35 I expect a quality garment free of defects, this has been very frustrating for me. I would appreciate some type of reimbursment, be it in the form of a refund, or credit towards a future purchase, which will hopefully be a more pleasent experience.
Thank you for your time, and hope to hear from you soon.