Hello, I hope you can help me. I did leave a message at 917-754-7575. In May I bought a Figma Hatsumiku doll via EBay for my daughters 12th birthday from your company. We celebrated her birthday on 9/4/09 and gave her the doll. She had waited for a year to get this doll and was so happy. She is a careful child and not rough with her belongings. When she was moving the pig tail hair the left hair just broke off in her hand. Well she was in tears though she tried hard not to cry.
I was hoping to be able to replace this doll. And maybe get a discount since it was not even used. We have the packaging and all the props, the original shipping box and the shipping label. I hope you can help us out and bring a smile to my daughter's face.
Thank you for your consideration.
Deirdre
603-205-5426