Dear Sir or Madame,
I have placed an order to your company for some time. Here the information of order:
Transaction Date: 09-27-2018
Transaction Order ID: gyz***-54***6
Transaction Amount: 18.97(EUR)
Card Number: 523256XXXXXX9119
But the order did not arrive until now although the payment was done. Could you please tell me what the problem has been or possibly refund the payment?
Thank you for your help.
Yours sincerely
Laura Mayer