PERSONAL ATTENTION OF MANAGER, COMPLAINTS CUSTOMER RELATIONS
DEPARTMENT
SAGAR ENTERPRISES
From :-
Subedar Wagh
Sanjay
Headquarters
5 Mountain Division
Pin - 908 405
c/o 99 APO
Reference No 664292/WSC/BAG dated 01 Jan 2012
To
The Manager
Sagar Enterprises Ltd
Head Office
307, Punit Chambers, Sector-18, Turbhe, Vashi,
Navi Mumbai-400 705.
Tel: +91- 22-27888123,
Telefax: +91-22--27880744
PROVISIONING OF SUBSTANDARD STUFF TO CSD
CANTEENS DEPT
Dear Sir/Madam,
1. With due respect I, the above army soldier, wish to lay down the following few lines
for your kind consideration and favorable action please.
2. It is submitted that I am Indian ARMY soldier since last 28 years and presently
posted in Bhopal after prolonged assignments at the far Eastern Sector safeguarding National Borders in Arunachal Pradesh (CHINA BORDER AREAS) region.
3. Sir, I am very fond of your products and am a true fiancée of coveted Samsonite ever since its existence and also in possession of large fleet of your products for my and my family use.
3 Sir, unfortunately an incident accrue with me recently, which made me feel otherwise for the coveted firm. I purchased four vests (INDEX No 041289-H) recently and two more on 22-22-2010 (Tne scanned copies of bills are attached herewith for your perusal).
4. I found that the MRP of these vests are Rs 85/- but the amount reflected in the bill are Rs 98.84 per piece. This is very shocking as well as against the guidelines issued by the Ministry of Consumer Durables and the Consumer Courts (which clearly elaborates that at no instance the items can be sold more than the MRP). When I narrater the above lapse to the Manager CSD Canteen he expressed his enabilities and further clarified that this lapse is on the part of the company.
6. In view of the above circumstances, ou are requested to resolve the matter amicably ASAP. This will also not only burry all the ill-feelings about the coveted company but also
regain the faith, fame and proud of being the proud owner of coveted company products, amongst we soldiers.
7. Thanking you in anticipation,
Sir.
Your’s sincerely,
(Subedar Wagh Sanjay)
Mob***
Confirmation copy :-
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