Hello,
I hope I am contacting the correct company. Please respond either way. If I do not get a response by the end of this week, I'll try another TRK Holdings.
Anyway, I ordered a necklace as a Christmas gift online from *** on 11-26-13 through Paypal. I STILL have not received it even though I was assured that I "should receive...within 3-5 working days." I truly was not upset or even surprised that it did not arrive within this time frame due to the holidays. I did however fully expect to receive the item I had paid for with time to spare for Christmas. The week before said holiday, I tried multiple times to call. No one ever answered the phone, even though I was calling during the specified business hours, and I was never able to leave a message. I sent an email with an automated response which left directions to list Urgent in the subject. So I sent another email the next day following these instructions. When I got no reply to either, I continued to try calling and emailing. STILL have not received a reply OR the jewelry as previously mentioned! I decided to wait until after Christmas to hear back from someone. Since I did not, I decided to look up customer reviews of Glencara. Boy do I SURE wish I had done that BEFORE ordering from them! I understand that the holidays can be difficult for businesses, but from what I read over and over again, it doesn't really matter what time of the year it is, they just don't seem to be able to deliver. I sincerely don't want to post another bad review online about them, and have never given anyone a bad review even when I probably should have. But I feel I must if I do not receive some form of communication AND either the necklace or my money fully refunded within the next 2 weeks. I feel that is a more than reasonable time frame. If you can, please help. The item in question is the Diamond Silver Celtic Knot Heart Pendant Necklace Sku p49, shipment#210147444 for order#210152645.
Thank you,
Laura Wilson
3265 G. W. Abee St.
Connelly Springs, NC 28612
United States
(828)403-4464
***