Service Quality Institute
| About us | SQI was founded by John Tschohl in 1972. John Tschohl is referred to as a 'customer service guru' by Time and Entrepreneur magazines. He is an author of three best sellings books and has written numerous articles on customer service, which are being published on a world wide basis. In addition, he is a reputed consultant, an international speaker (member of National Speakers Association, USA) and president of Service Quality Institute. Tschohl has been focusing on creating innovating customer service training programs for more than 22 years. SQI has come a long way. We presently have 30 training programs and 21 of these are available in Spanish. Over 60% of our business is international. We have a global clientele and virtually all industries in all market areas are our potential customers because we firmly believe every organization is in the service business. Programs are available for both managers/supervisors and employees. You can choose from a selection of video based learning tools to certification seminars to online learning. Programs for Managers/Supervisors: 1. Leading Empowered Teams. 2. Attaining Excellence - Generic Version. 3. Attaining Excellence for Local Government. 4. Five Star Service for Hospitality. Programs for Employees (Front of the house and heart of the house): 1. Service First Video Library. 2. Five Star Service. 3. Attaining Excellence for Local Government. 4. Feelings - Retail/Service. 5. Feelings - Quality Service First Time Every Time. 6. Feelings - Spirit of Excellence for Hospitals and Clinics. 7. Feelings - Spirit of Excellence for Plasma Centers. 8. Feelings - Spirit of Excellence for Blood Centers. 9. Feelings - Connections for Colleges and Universities. 10. Feelings - Resident Patient Relations. 11. Feelings - Car Dealers. 12. Feelings - Car Wash Industry. 13. Feelings - Supermarkets. 14. Essence of Caring for Hospitals and Clinics. 15. Exceptional Service - Retail/Service. 16. Exceptional Service - Supermarkets. 17. Buck A Day - Cost Reduction Campaign. 18. Good Idea Campaign - Quality Improvement and Customer Satisfaction. 19. Quest For the Best - For High Fashion Retailers. |
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| Industry Focus | Education & Training |
| Business Type | Manufacturer |
| Products/Services | Consulting Services, Strategic Seminars, Video Based Learning, Service Books, Idea Campaigns, Online Learning, Certification Seminars |
| Our Markets | Worldwide |
| No. of Employees | 5 - 10 People |
| Annual Sales Range(USD) | US$1 Million - US$2.5 Million |
| Year Established | 1972 |
| Legal Representative(CEO) | Sunil Yaradi |
