Pt. Sembilan Benua Suplindo

Rating Criteria

Site functionality score (Score explained)

Uses Shopping Cart technology and totals order

Uses Secure Server transaction

Accepts multiple credit cards

Offers a published return policy

Offers a published FAQ/Help policy

Offers a published policy on when credit cards are charged

Links user to specific product buy page

Store standards score (Score explained)

Store responds to e-mail within two business days

Store has a clearly published privacy policy

Site clearly States how to contact store

Store supplies CNET with up-to-date prices, shipping costs, and in-stock information

Order fulfillment (Score explained)

Resolves order problems swiftly and efficiently

Honors prices displayed on store Web site without any hassle or excuses

Provides a fully e-commerce-enabled site

Processes order promptly and sends an e-mail confirmation and order

Summary within one business day of the initial order

Delivers merchandise in professional packaging

Offers a published policy on when credit cards are charged

Customer feedback (Score explained)

Provides accessible, supportive, and professional customer-service staff

Provides accurate product description and pricing on store site

Provides on-time delivery

This store has received greater than 85% positive feedback

Store Policies

Delivery methods

Immediate software download

Priority Next Day Air

Standard Next Day Air

First Class Air 2-3 days

Standard Ground

International Express Air

International Regular Air

APOs/FPOs

Return policies

100 percent satisfaction guaranteed

Return Merchandise Authorization (RMA) required

Restocking fee

Merchant pays return shipping

Special features

Online tracking system

Product search engine

Live customer-service rep

Customer-service rep available 24/7

Provide 800 number for customers

Active member with the Better Business Bureau

Payment methods

Money order

Personal check

Purchase orders